Contact Us
✉️ E-mail: info@f1-cards.eu
📞 Phone: +420 730 608 805
(Mon – Fri, 4:00 PM to 7:00 PM CET)
FAQ
Need help? Check out our FAQ section to find answers regarding shipping, payments, returns, and more.
Shipping & Delivery
Last updated: July 21, 2026
1. Data Controller
The Data Controller responsible for your personal data is: Michal Vaněk, Registered office: Jungmannova 883/26, 61200 Brno, Czech Republic, Czech Republic Business ID: 17581508, Email: info@f1-cards.eu (hereinafter referred to as "we", "us", or "our")
2. Personal Information We Collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. We refer to this automatically-collected information as "Device Information".
When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, PayPal details, etc.), email address, and phone number. We refer to this information as "Order Information".
3. How and Why We Use Your Personal Data (Legal Basis)
Under the GDPR, we must have a valid legal basis to process your personal data. We use your data for the following purposes:
4. Sharing Your Personal Information
We share your Personal Information with reliable third parties to help us provide our services and fulfill our contracts with you:
5. International Data Transfers
Our store is powered by Shopify, which means your data may be transferred, stored, and processed outside the European Economic Area (EEA), including in Canada and the United States. We ensure that such transfers are protected by appropriate safeguards, primarily the use of Standard Contractual Clauses (SCCs) approved by the European Commission, and Shopify’s compliance with international data protection frameworks.
6. Data Retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. However, please note that we cannot delete data that we are legally required to keep for tax and accounting purposes under Czech law.
7. Your Rights under the GDPR
If you are a resident of the European Economic Area (EEA), you have the following rights regarding your personal data:
To exercise any of these rights, please contact us at info@f1-cards.eu. We will respond to your request within 30 days.
8. Complaints
If you believe that we are processing your personal data unlawfully, you have the right to lodge a complaint with the relevant supervisory authority. In the Czech Republic, this is the Office for Personal Data Protection (Úřad pro ochranu osobních údajů - ÚOOÚ), located at Pplk. Sochora 27, 170 00 Prague 7, Web: www.uoou.cz.
9. Changes to this Privacy Policy
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
10. Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@f1-cards.eu.