Refund policy

Last updated: July 21, 2026

Thank you for shopping at F1-cards.eu. We want you to be completely satisfied with your purchase. As an EU-based business, our return policy fully complies with European Union consumer protection laws.

 

1. 14-Day Right of Withdrawal (Returns)

If you are a resident of the European Union, you have the right to cancel and return your order within 14 calendar days from the day you (or a third party designated by you) physically receive the goods, without giving any reason.

To be eligible for a return under this 14-day right of withdrawal:

  • The item must be in the same condition that you received it.
  • It must be unused, undamaged, and in its original, unopened packaging with all seals intact.

CRITICAL EXCEPTION FOR TRADING CARDS & SEALED PRODUCTS: Due to the nature of collectible trading cards (randomized content / "blind" packaging), we do not accept returns on any booster packs, booster boxes, tins, or sealed products if the original factory plastic wrap or seal has been broken, opened, or tampered with. Once opened, these items lose their collectible value and are strictly non-returnable.

 

2. How to Initiate a Return

To start a return, please follow these steps:

  1. Contact Us: Send an email to info@f1-cards.eu within 14 days of receiving your item. Include your Order Number, the list of items you wish to return, and (optionally) a brief explanation.
  2. Authorization: Once we confirm your return request via email, pack the items securely in suitable protective packaging.
  3. Ship the Package: Send the returned items to our registered address:

 

Michal Vaněk

Jungmannova 883/26

61200 Brno

Czech Republic

 

Return Shipping Costs: You (the Buyer) are responsible for paying the direct costs of returning the goods to us, unless the return is due to our error (e.g., wrong item sent or item damaged in transit). We strongly recommend using a trackable shipping service, as we cannot issue a refund for items lost in transit.

 

3. Refunds and Inspection

  • Inspection: Once we receive your returned package, we will inspect the items to ensure they meet our return conditions (unopened factory seals).
  • Notification: We will notify you via email whether your refund has been approved or rejected.
  • Processing: If approved, your refund will be processed automatically to your original payment method within 14 days of us receiving the returned goods.
  • Note on Payment Gateways: Please remember it can take some time for your bank or credit card company to process and post the refund to your account.

4. Damaged, Defective, or Incorrect Items

Please inspect your order upon reception. If an item is damaged during transit or if you receive the wrong product, please contact us immediately (within 48 hours of delivery) at info@f1-cards.eu with:

  • Your Order Number.
  • Clear photos of the outer box/packaging showing any damage.
  • Clear photos of the damaged or incorrect product.

If the damage occurred during transit or we sent an incorrect item, we will either send a replacement (at no extra cost to you) or issue a full refund, including original shipping fees.

 

5. Exchanges

The fastest way to ensure you get what you want is to return the item you have (following the process above) and, once the return is accepted, make a separate purchase for the new item.

 

6. Contact Information

For any questions regarding our Return and Refund Policy, please contact us:

Email: info@f1-cards.eu

Address: Jungmannova 883/26, 61200 Brno, Czech Republic

Business ID: 17581508